Privacy Policy
This Privacy Policy explains how Temponi Tile and Cleaning Services collects, uses, protects and shares information when you visit our website or contact our team.
We use personal information to respond to requests, provide services and improve your experience with our business.
Overview
Temponi Tile and Cleaning Services ("Temponi," "we," "us" or "our") respects your privacy. This policy applies to information collected through our website, contact and estimate forms, and communications with our team by phone, text message or email.
By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not submit personal information through the website.
We collect only the information reasonably needed to answer inquiries, prepare estimates, coordinate services and operate our website and business.
Information We Collect
The information we collect depends on how you interact with us. It may include the following categories:
Your name, phone number, email address and preferred method of contact.
Service address or city, requested service, project details, photographs and information you include in a message.
IP address, browser and device type, pages visited, referring pages and other standard website usage information.
Messages, requests, feedback and records of communications related to your inquiry or service.
We collect information directly from you when you complete a form, call, text or email us. Some technical information may be collected automatically through cookies, analytics tools and similar technologies when you use the website.
How We Use Information
We may use the information we collect to:
- Respond to questions, estimate requests and service inquiries.
- Schedule appointments, site visits and project-related communications.
- Prepare estimates and provide the services you request.
- Send confirmations, reminders, updates and follow-up messages.
- Maintain customer service and business records.
- Operate, maintain, analyze and improve our website and services.
- Protect the website, our business and our customers from fraud, misuse or security threats.
- Comply with applicable legal, tax, accounting or regulatory obligations.
We do not use your personal information for purposes that are materially different from those described here without providing appropriate notice or obtaining consent when required.
SMS and Email Communications
If you provide your phone number or email address, we may contact you regarding your request, including estimates, appointment confirmations, reminders, project updates and follow-ups. Where required, promotional communications will be sent only with your consent.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Messaging services.
Message frequency may vary, and message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us directly. You may unsubscribe from promotional emails by following the instructions in the email or by contacting us. Consent to receive marketing communications is not a condition of purchasing any goods or services.
Even if you opt out of promotional communications, we may still send non-promotional messages necessary to respond to an active request, coordinate an existing service or provide legally required notices.
How We Share Information
We do not sell or rent your personal information. We may share limited information only when reasonably necessary in the following circumstances:
- Service providers: with companies that help us host or maintain the website, manage communications, analyze site performance or support business operations.
- Project support: with team members, subcontractors or suppliers when necessary to evaluate, coordinate or complete a requested project.
- Legal requirements: when required by law, legal process or a valid government request, or when reasonably necessary to protect rights, safety and property.
- Business changes: in connection with a merger, acquisition, financing, reorganization or transfer of business assets, subject to appropriate confidentiality protections.
- With your direction: when you request or consent to a specific disclosure.
Service providers are expected to use information only to perform services for us and to protect it in a manner appropriate to the nature of the information.
Cookies and Analytics
Our website may use cookies and similar technologies to remember preferences, support website functionality, understand how visitors use the site and measure performance. Cookies are small data files stored on your browser or device.
You can adjust your browser settings to block or delete cookies. Disabling certain cookies may affect how some website features function. Your browser or device may also provide controls for limiting certain analytics or advertising technologies.
We may use third-party website hosting, analytics or embedded services. These providers may process technical information under their own privacy terms. We encourage you to review the privacy settings and policies of services you choose to use.
Data Security and Retention
We use reasonable administrative, technical and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse or alteration. However, no website, transmission method or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to respond to requests, provide services, maintain business and project records, resolve disputes, enforce agreements and satisfy legal or accounting requirements. Retention periods may vary based on the nature of the information and the reason it was collected.
Your Choices and Privacy Rights
You may contact us to request access to, correction of or deletion of personal information you have provided, subject to applicable law and any information we must retain for legitimate business or legal purposes. We may need to verify your identity before completing a request.
Depending on where you live, applicable law may provide additional rights regarding your personal information. We will review and respond to valid requests as required by law. You may also manage cookies through your browser and opt out of promotional messages as explained above.
Children’s Privacy
Our website and services are intended for adults seeking property improvement services. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and, when appropriate, delete it.
Third-Party Links
The website may contain links to third-party websites or services. We are not responsible for the privacy, security or content practices of those third parties. This Privacy Policy applies only to information collected by or on behalf of Temponi.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, website or legal obligations. The revised policy will be posted on this page with an updated “Last Updated” date. Your continued use of the website after an update is subject to the revised policy.
Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact Temponi Tile and Cleaning Services using the information below.
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